How to update your Personal details when making a purchase? 

Your purchase details are in grey text and cannot be changed on the purchase page. These registration details are taken from your My Account.

You may change your personal details should the need arise by login in to your account (with your registered email address) goto My Account on the menu bar and select one of the links on the right menu to change your password, email address, personal details including address, telephone number etc.

Please make the required changes on the form and press Save & Update, the system will automatically update your account.

To Change Personal Details:
Login
On the top menu bar - go to My Account
On the right menu - select Update My details or Update Email or Change Password
Make the necessary changes
Press Save & Update

To Change your address:
Login
On the top menu bar - go to My Account
On the right menu - select Update My details
i.e. Select Country
Please enter State/County - if not stated select "If OtherClick here" and enter State/County 
Please enter Town/City - if not stated select "If OtherClick here" and enter Town/City
Press Save & Update

Note: Should "If OtherClick here" not appear select another Country momentarily and then return to your Country of choice.

Email security settings
If you do not receive emails from familyrelatives.com please check your email security settings and adjust your settings accordingly.

Many of the hosted emails such as AOL, BT, HOTMAIL, NTL (ISPs) have set up systems to prevent SPAM emails getting through. Many of these SPAM filters as they are known, will block emails that are either automatically generated by another computer or emails that you have deleted and named as SPAM.

In order to ensure that you receive our emails you should ensure that your filter is not blocking our emails alternatively please check with your ISP provider.